Favie is operated by Serendipity One Inc., a Washington corporation (“Favie”, “we”, “us”). These terms govern your use of the Service.
1. The service
Favie provides automated management of your restaurant's Uber Eats and DoorDash merchant accounts (“the Service”), billed per restaurant location.
2. Authorization
By adding Favie's operations account as a Manager on your platform accounts you authorize Favie to view store data and to create, edit, pause, or resume advertising campaigns and promotions within the monthly caps you set, and to change menu item availability and store status only to correct errors. Favie will not access payout, banking, tax, or account-security settings. You may revoke this authorization at any time by removing Favie's account from your platform accounts.
3. Fees, billing and automatic renewal
The Service is billed in advance per restaurant location, on the plan you choose at sign-up:
- Base — $199 per restaurant per month, or $1,990 per year (ten months' price). Dispute recovery, menu optimization, the daily report and chat, and review sync and analysis.
- All-in — $299 per restaurant per month, or $2,990 per year (equal to $249 per month). Everything in Base, plus ads and promotions management and review replies.
- Add-on packs — $69 per restaurant per month each ($690 per year on a yearly plan), added to Base: ads and promotions management, review replies, and each additional delivery platform once it is available.
Your plan is charged when you sign up, then automatically on the same day each month (or the same date each year). A pack added in the middle of a billing period is charged on the spot for the days left in that period, then renews together with your plan. Removing a pack, or moving from All-in to Base, takes effect at the end of the period you have already paid for.
Your subscription renews automatically at the then-current price for your plan, and continues until you cancel. We will email you before any price change takes effect. All prices are in U.S. dollars and exclude any applicable taxes. Payments are processed by Stripe (through Link, LLC, which is the merchant of record); we never store your card number. Charges appear on your statement as LINK.COM* FAVIE.
4. Cancellation and refunds
You may cancel at any time from Billing in your Favie dashboard, or by emailing hello@favie.us. Cancelling stops all future charges; your access continues through the end of the period you have already paid for.
If you cancel within 30 days of your first payment, we refund that first payment in full — on any plan, including packs bought with it, no questions asked. After the first 30 days, payments already made are non-refundable and you are simply not billed again. See the Refund & Cancellation Policy for the full details.
5. Your responsibilities
You represent that you are authorized to manage the platform accounts you connect, that you will keep your platform accounts in good standing, and that you will comply with Uber Eats' and DoorDash' merchant terms.
6. No guarantee of results
Favie makes decisions using automated systems and the data available to it. We do not guarantee any particular order volume, revenue, or advertising return.
7. Limitation of liability
To the maximum extent permitted by law, Favie's aggregate liability arising from the Service is limited to the fees you paid in the three months preceding the claim.
8. Governing law
These terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules.
9. Contact
Serendipity One Inc.
hello@favie.us · +1 (832) 594-9615