Favie is operated by Serendipity One Inc. This policy applies to every Favie subscription and forms part of our Terms of Service.
What you are charged
- Base — $199 per restaurant per month, or $1,990 per year (ten months' price). Dispute recovery, menu optimization, the daily report and chat, and review sync and analysis.
- All-in — $299 per restaurant per month, or $2,990 per year (equal to $249 per month). Everything in Base, plus ads and promotions management and review replies.
- Add-on packs — $69 per restaurant per month each ($690 per year on a yearly plan), added to Base: ads and promotions management, review replies, and each additional delivery platform once it is available.
Your plan is charged when you sign up, then automatically on the same day each month (or the same date each year). A pack added in the middle of a billing period is charged on the spot for the days left in that period, then renews together with your plan. Removing a pack, or moving from All-in to Base, takes effect at the end of the period you have already paid for.
Every plan renews automatically until you cancel. There is no setup fee, no percentage of sales, and no minimum contract. Charges appear on your statement as LINK.COM* FAVIE.
30-day money-back guarantee
If Favie is not worth it for you, cancel within 30 days of your first payment and we refund that first payment in full — on any plan, monthly or yearly, including packs bought with it, no questions asked.
Refunds are returned to the original payment method and typically settle within 5–10 business days, depending on your bank.
After the first 30 days
You can still cancel at any time, and you will not be billed again. Payments already made are non-refundable, and your access continues through the end of the period you have already paid for. We do not pro-rate partial months or partial years, and a pack you remove stays on until the end of the period it was paid for.
How to cancel
Either of these works, and both take effect immediately:
- Open Billing in your Favie dashboard and choose Cancel subscription. This opens the Stripe customer portal, where you can also update your card or download past invoices.
- Email hello@favie.us from the address on your account and ask us to cancel. We action it within one business day and confirm by email.
Cancelling your Favie subscription does not by itself remove Favie's access to your Uber Eats and DoorDash accounts. To revoke that, remove Favie's operations account as a Manager on each platform, or change your platform password.
Requesting a refund
Email hello@favie.us with the email address on your account and your restaurant name. If you are inside the 30-day window we issue the refund the same business day. If something went wrong outside that window, tell us anyway — we would rather hear it.
Billing questions and disputes
If you do not recognize a charge or believe you were billed in error, contact us first at hello@favie.us or +1 (832) 594-9615. We can usually resolve it faster than a card dispute.
Contact
Serendipity One Inc.
hello@favie.us · +1 (832) 594-9615